Today, around 50 municipalities and organisations across the Nordics have chosen to launch their own Citizen App. What they all share is the recognition of a growing need for a municipality-owned, outbound communication channel.
The City of Västerås has taken a major digital step forward with the citizen app “Mitt Västerås” (My Västerås) – an innovative platform that makes it easier than ever to access city services, news, and events. With a modern and user-friendly design, the app gives citizens direct access to essential information – anytime, anywhere.
How can municipalities both save resources and at the same time strengthen their service towards citizens? One important answer is to connect internal tools like fault reporting with outward communication and contact centre functions.
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